FAQ’s

What do you deliver?transportation-and-logistics
Premier Messenger delivers documents, packages, freight, large appliances, medical, pharmaceutical. Contact us we deliver it.

What are your hours?
Premier Messenger is open and staffed 24 hours a day, 7 days a week, 365 days a year.

What is your service area?
Premier Messenger delivers same-day throughout the Chicagoland metropolitan, suburbs
and outbound to the other 48 contiguous states by car, van and truck.

How do I set up an account?
Call Premier Messenger Customer Service at 815.254.7800 or 800.694.6694. It’s that easy.

I’d prefer not to have an account right now. But I would like a delivery made. What can I do?
Call Premier Messenger Customer Service at 815.254.7800 or 800.694.6694.

What is Internet Order Entry?
It is our web address, where you can order a delivery by logging in your account number and password. You can track your delivery from time of pickup, en-route status and delivery time. Get reports online, too. REGISTER HERE.

How close are drivers to my office?
Drivers are located throughout the region and are radio-dispatched for immediate response. We are virtually everywhere.

Are your services guaranteed?
Yes. Premier Messenger guarantees customers the right to on-time deliveries, competitive prices, courteous treatment, accurate billing, reliable service and clean, professional drivers.

Do you have trucks?
Yes. Premier Messenger same-day and next-day trucking includes everything from 14-ft. and 24-ft. straight trucks.

How should I prepare my packages for shipping?

  • When possible use a new box.
  • Used boxes should be rigid with no punctures, tears, rips or corner damage.
  • Remove old labels and shipping marking from the box.
  • Choose a box strength that is suitable for the contents.
  • Never exceed the maximum gross weight of the box usually printed on the Box Maker’s Certificate on the box’s bottom flap.
  • Cushion the contents of the box and wrap each item separately.

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